Returns, Cancellations and Exchanges:
Luna Luna accepts pre-order cancellations provided you request cancelation before we have tendered your shipment to the shipper.
Luna Luna accepts returns of merchandise sold through its Site in accordance with this policy. Any Luna Luna merchandise purchased from a third party must be returned to the third-party seller, if the third-party seller accepts returns. Returned merchandise must be in new condition, in its original packaging, and accompanied by a return authorization code on the outside of the shipping box. Merchandise that does not comply with these requirements cannot be accepted for return and will be sent back to you at your expense.
To initiate a return, please Contact Us here and include your order number to receive a return authorization and shipping label. Requests for return must be made within 30 days of delivery.
Refunds are processed within approximately three (3) business days of our receipt and processing of your returned merchandise. We do not refund shipping and handling charges. If you use our return shipping label, the cost of return shipping will be deducted from your refund. Your refund will be credited back to the same payment method used to make the original purchase.
We offer no refunds on any merchandise designated on the site as non-returnable.